Stephanie

I am a manager in our global Client Onboarding team in the Operations division of Goldman Sachs. I manage the Institutional Client Implementation Group (ICIG) for the Americas. ICIG is a new team that was launched earlier this year to help our institutional clients and sales teams more easily and quickly open accounts and get clients ready to trade.

The most interesting aspect of my job is working with individuals across many different areas of the firm and in all regions. I am part of a global team with counterparts in London, Hong Kong and Tokyo. I interact with my team members daily during conference calls and via phone and e-mail. Working with a global team has taught me the importance of understanding the diverse needs of our clients in all regions. Operations often acts as a hub to different divisions and departments firm-wide by partnering with colleagues to deliver a seamless client experience. When working with sales and clients to open accounts, I often collaborate with individuals from many departments, including Sales, Credit, Legal, Compliance and the Middle Office, to answer the client’s question or to resolve an issue.